Scotland County Hospital Celebrates Patients
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Scotland County Hospital and Clinics is celebrating National Patient Experience Week from April 29- May 3. In the lobbies of our Rural Health Clinics in Memphis, Edina, Lancaster and Wyaconda patients will find a display of notepads and pens for patients to take. Our inpatients in the hospital received a succulent plant, card, pen and notepad delivered to their rooms. Patient Experience Committee Chairman, Jonathan Holton said, “Patient Experience Week is an opportunity to reflect on the significant impact all of the hospital staff has on our patients and their positive experience in the hospital and clinics. I believe that together we can make a difference in the lives of all of our patients, one positive experience at a time.”
The patient experience in a healthcare facility, whether as an inpatient, clinic patient or outpatient, has a profound impact on the medical outcomes and overall well-being. The connection between the patient experience and medical outcomes cannot be overstated. Research consistently shows that when patients have positive experiences, they are more likely to be a compliant patient, adhere to treatment plans, experience less anxiety and stress, and ultimately achieve better health outcomes. Additionally, research shows a good patient experience is not just about receiving quality medical care, it is about feeling safe, supported, and cared for every step of the way. Of equal importance to the medical care provided to our patients is the human connection that our staff provide so that every patient feels loved and cared for, and that they know that we really do believe the patient experience is a critical part
of our mission and our everyday work.
Most patients leave our doors feeling very satisfied with the care they have received. However, there are always opportunities for improvement. We always encourage them to fill out our surveys and reach out to us if they have any additional concerns or compliments that they want to share. We continuously evaluate patient feedback to improve the patient experience. We recognize that providing an excellent patient experience is a work in progress. The staff of Scotland County Hospital & Clinics is honored to care for the patients that choose us to provide their healthcare.
